14-day money-back guarantee
You can ask for a full refund within 14 days of any payment, whether it’s your first payment or a renewal, monthly or yearly. You don’t need to give a reason.
How to ask for a refund
Payments are processed by our reseller, Paddle, which is the Merchant of Record for all our orders and handles refunds. You can ask either way:
- email support@ebic.io from your account’s email address, or
- go to paddle.net, look up your order with the email you paid with, and request a refund there.
Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.
After 14 days
After 14 days, payments aren’t refundable, except where the law requires it or where our Terms of Service say otherwise. You can still cancel at any time to stop future renewals. Your plan stays active until the end of the period you’ve paid for.
When a refund is processed
When we refund a subscription payment, the subscription for that period ends and the app asks you to choose a plan again. Nothing in your BI tools or your data catalog is affected.
Your legal rights
This policy doesn’t affect your rights under consumer law where you live. If you’re a consumer in the EU or the UK, you also have the cancellation rights described in Paddle’s Buyer Terms.
Contact
ebic.io · support@ebic.io
Also see: Terms of Service · Privacy Policy